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iTech Wet & Dry Tourmaline Iron, 5/8" Reviews

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iTech Wet & Dry Tourmaline Iron, 5/8" Reviews

Customer Reviews

Average Customer Review

 ( 4 customer reviews)

4 Reviews

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

3 of 3 people found the following review helpful Defective Product ... Worse Customer Service from iTech, February 8, 2008 By  Andrea J. Harrington (Seattle, WA) - See all my reviews    I bought the iTech Ceramic Tourmaline Flat Iron from Seattle beauty supply Ed Wyse. I had used the product two or three times when in a sizzle of smoke it just stopped working- while getting ready for a wedding no less. Appliances have never shorted out in my home the years we've lived here so assumed the product was defective. Because I had the flat iron just over 30 days Ed Wyse would not take it back but instead referred me to iTech support in California. The customer service person responded disinterestedly and told me to mail it back to them with a check for $15 dollars to mail me a new product. I told the rep that after sinking nearly $200 into the product I wasn't willing to spend an extra $30 and time on another flat-iron and could they waive the shipping at least one way. The customer service person was impatient, told me it wasn't his fault and my only option was to mail them the product and the check. He couldn't wait for me to get off the phone. I called Ed Wyse corporate... Read more Help other customers find the most helpful reviews  Was this review helpful to you?  Report abuse | Permalink   Comment 3 of 3 people found the following review helpful Defective Product ... Worse Customer Service from iTech, February 8, 2008 By  Andrea J. Harrington (Seattle, WA) - See all my reviews    I bought the iTech Ceramic Tourmaline Flat Iron from Seattle beauty supply Ed Wyse. I had used the product two or three times when in a sizzle of smoke it just stopped working- while getting ready for a wedding no less. Appliances have never shorted out in my home the years we've lived here so assumed the product was defective. Because I had the flat iron just over 30 days Ed Wyse would not take it back but instead referred me to iTech support in California. The customer service person responded disinterestedly and told me to mail it back to them with a check for $15 dollars to mail me a new product. I told the rep that after sinking nearly $200 into the product I wasn't willing to spend an extra $30 and time on another flat-iron and could they waive the shipping at least one way. The customer service person was impatient, told me it wasn't his fault and my only option was to mail them the product and the check. He couldn't wait for me to get off the phone. I called Ed Wyse... Read more Help other customers find the most helpful reviews  Was this review helpful to you?  Report abuse | Permalink   Comment The best flat iron out there!, August 4, 2010 By  Brooke - See all my reviews This review is from: iTech 83823 Wet-&-Dry Ceramic Tourmaline Straightening Iron, 1-3/4" (Health and Beauty) I bought this flat iron online approximately 3 years ago....this iron is AMAZING! I am looking to purchase a new one because after many falls from my dresser while using it the plate has come loose. I will say that the iron continues to work, but having to readjust the plate while it is 410 degrees is a bit much :) I have never had a problem with this iron and agree with previous customers that it makes my hair soft and SO straight. I have pretty curly hair and this iron is by far better than CHI and FHI both expensive hair straighteners. Help other customers find the most helpful reviews  Was this review helpful to you?  Report abuse | Permalink   Comment

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